开始海外电话营销之前需要做哪些准备？-内附电话英文话术

说到打电话大家都不陌生，公认的效果最好最快捷的客户开发方式，没有之一

但很多人不敢打，好不容易突破了敢开口给客户打电话了，打的很多是无效电话，成交率不高，效果也不理想，导致坚持不下去

下载：外贸业务员怎么打电话开发跟进客户？-007

主要分析了有2个原因：

外贸圈的尖子生【创始会员】线下沙龙+全年直播回放+200案例

为什么打电话之前要自我定位，因为只有自己知道自己的实际情况，电话销售是一个长期的工作，不是今天想动了就打几下，心情不好就不打，这样是没有效果的

打电话也不一定是要英语特别好的人才能打的，所以要有自我定位，那么这边跟大家分享自我定位的三个类型：

先自我定位，你是哪个类型，这样方便我们后续定制相关的电话政策

比如第一种类型的，那么在话术上可以优化一些（因为很多英语好的小伙伴非常喜欢长篇大论），这样的效果也是很差的

①打电话的环境/硬件软件准备

②提前准备好客户名单

③筛选客户，客户等级分层

④打电话心理建设

做任何一件事情都是需要目标的，比如固定的时间完成什么，每个月的业绩目标，电话目标，新手和老手的目标是不一样的

比如：需要收集电话数据，需要分类，什么阶段做什么事，这样才能系统化，也才能真正达到高效

而新手和老手的执行目标也会有不一样

新手：先找客户数据，客户背调

老手：优先去开发有转化的客户

所以，不同的阶段给自己设立新的兴趣点，用兴趣去驱动学习和进步

不要一下子对自己要求就特别高，循环渐进的，保持长期主义才能获得持续的利润

最后的目标就是让自己能随时随地按打电话并能不断通过电话营销来激活更多的客户订单

以上是电话销售的基础第一课，也是重要的地基，更多内容和实操模型，大家一定要抽时间关注直播间，面对面和我们互动会更加直接能解决你的问题

打电话是最灵活的客户开发方式，哪怕我们设置好了场景，也会有突发情况，所以我们设置了十几个场景，这里先分享三个场景话术给大家先用，后续有空再给大家拆细节

知识干货都很多，最重要的是落地和执行以及拿到结果，一起加油哦~

The Scene 1: 客户外出

A:Hi,Sir/madam,This is Coco from xx ,a professional digital product manufacture in China, may I speak to ****.

B:Sorry,****is not in the office now.

A:May I know when he will be back soon?

B:Sorry,I am not sure.

A:Thanks for you, I’ll call back latter. By the way, when is a good time to call.

B:After 3 hours.

A:Ok,that is so kind of you and hope you have a beautiful day.Bye.

The Scene2:

A:Hi,Sir/madam,This is Coco from xx ,a professional digital product manufacture in China, may I speak to ****.

B:What do you want?

A:Actually, we are a professional digital product  manufacture in China, before the exhibition,****told me that our items will be hit in your market. So today I just want to confirm with he/her again, could you please kindly help me ,it’s very important, thank you!

B:Ok,wait a moment.

A:Fine,thank you very much.

1) B:Hello, this is ****,please speaking.

A:I’m Coco/Alice, so happy to hear from you. I call you just want to confirm with you whether you have received my email yesterday.

B:Which email? your company is? and your name.

A: This is Coco A-l-i-n-a, come from xx , a professional digital product manufacture in China. My email address is****,could you received it?

B:I’m checking.

A:It doesn’t matter, now I will send you my email again and your email address is ****,that is right?

B:Yes/No,My email is ****

A:Could you please kindly confirm with me again, the email is****,right?

B:Yes.

A:Ok,that is so kind of you, thank you very much. If you have received the email, please kindly reply me on the email. Of course, if you have any questions, please feel free to contact with me. Always keep in touch, bye-bye.

2) B:I’m very busy now, please call me one hour later, ok?

A:OK..I’m so sorry to bother you at this moment and I will call you one hour later, thank you, bye.

The Scene3: 客户不在

A:Hi,Sir/madam,This is Coco from xx ,a professional digital product manufacture in China, may I speak to ****.

B:He/She has left off the company.

A:Oh,it’s so regret to hear that. Actually, last time he/she told me that our company have some products will hit in your market and make you have more money. But long time to no hear from he/she, in order not to influence the process of the cooperation, so I call this phone, may I speak to purchase manager or other purchaser. It’s very important, so hope we can get you help, thank you very much.