春节过后外贸人如何高效跟进客户

外贸干货

作者：外贸Aqiao

外贸干货

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丨

2024-02-22 16:44:12 ·

未知

伴随着春节假期结束的钟声响起

外贸人都要再次进入自己的岗位

开始新一年的工作

相信大家都摩拳擦掌准备大展身手了

给客户发送复工邮件

不仅能及时跟进客户

还能增强与客户感情

但是面对不同的客户不同的进度不用的场景

你是不是不知该从何下手？

一起来看看外贸销冠是如何做的

在分享复工邮件之前，小编还为大家整理了很多有用的邮件实战案例和邮件模板，都是用户上传在GladCC文库的，供大家学习参考。

节前未出货的客户

有些客户的定金或者款项已经支付了，因为过年停产停工的原因迟迟没有收到货物，而且对于货物的需求也非着急。这样的客户，肯定不希望自己收到的邮件内容仅仅是复工通知，会更加迫切地想知道什么时候生产，什么时候能收到货。

因此，根据我们已经联系工厂或者供应商了解的信息，在邮件中明确告知客户产品生产或者出货进度和时间，总而言之是了解客户内心的焦急，及时解决客户的心理需求。

I hope everything is ok.

We're back at work today. I am writing to inform you that your order is under intensive processing and is expected to be completed in mid to late February. I will inform you as soon as the goods are finished.

Thank you for your patience.

订单可能出现延迟的客户

这是在所难免的情况，虽然复工复产，但是一开始肯定不会那么快走上正轨，需要一个缓冲的时间。要在邮件中清楚地告诉客户确定好新的发货时间后，会第一时间通知客户。

I am contacting you to inform you that due to the shortage of raw materials, your order will be shipped later than expected.

Shipment is scheduled for the first week of March. Thank you for your patience. If you need any other assistance, please let me know. We are always here.

谈妥订单待付定金的客户

对待此类客户，我们需要简明扼要的表达自己的主题，即让客户尽早付定金，尽早安排生产，尤其是在出货旺季，定金支付更要果断。

May everything be all right.

We're back at work today, and I look forward to returning with renewed energy and enthusiasm, as do you.

I am writing to you today to follow up whether you can arrange the deposit this week. As it is the busy season now, we have to handle a lot of orders. If you order earlier, we can arrange production earlier.

Thank you for your understanding.

年前有意向的客户

年前有意向的客户也需要主动沟通，推进订单谈判，所以在写复工邮件时，我们要问问客户是否还有合作意向。我们要做的：查看一下之前的沟通记录，客户的进展到了哪一步，然后在继续进行。

May everything be all right.

We have finished the Spring Festival holiday and officially returned to work. The purchasing season in March is coming. I hope we can reach a smooth cooperation before that and arrange production and shipment as soon as possible. Kindly remind me, do you have any questions about the scheme (or quotation) sent to you before?

The quotation is attached again, looking forward to your feedback.