样品寄送必须注意的细节

样品寄送必须注意的细节

1.确认样品，邮件辅助少不了

样品是客户直观了解产品的第一渠道，因此应该挑选具有代表性、质量符合甚至最好超出标准的产品来作为样品呈现给客户。

如果是成品或尚未普及的产品，最好能附上说明书供客户了解，方便客户的使用。在样品确认后，不要简单地寄送了事。这时我们应该向客户发送一封邮件提醒客户查收样品，并在邮件中注明样品的名称、规格、型号等细节，方便客户收到样品后进行核对。我们可以这样写：

Dear sir,

We are pleased to forward you the samples of our products with their quotations and discounts for your reference. According to the customers  requests, we can supply products with different specifications, materials, colors, etc. We believe this will do favor to develop the business between us, most of our customers is doing in this way now, we sincerely hope it will be also workable to you.

And our products are always good as the samples we send. If you have any questions, please contact us.

XXX（公司名称)

2.选择合适的样品寄送方式

在寄送样品时我们可以选择航空包或航空快递等方式来将样品迅速送达客户手中。对于无毒害、无特殊限制的样品尽量选择航空运输，走水路或陆路不但时间长，包裹遗失的几率也更大。同时业务员应弄清不同国家的进出口商品检验标准，防止样品因不合规范而被打回。

3.寄送样品后确认跟踪不可忽视

寄送样品的时候提供有关样品标签给客户。包括：供应商名称、联系人、电话、邮箱、样品的description，外箱资料、hs编码、fob价格。

样品寄走后，及时告知客户寄走的时间，并告知快递单号，便于查询。

比如：

Samples already picked up by DHL express with tracking#552 321 568.Pls log on www.dhl.com to track its location.

并及时跟踪客户什么时候签收，客户签收了并询问客户是否满意样品，哪里需要改进，是否需要重新打样。在与客户的确认中，我们应尽可能地表达与对方长期合作的期望和随时解答对方问题的态度。

比如：

We hope to establish long-term business relationships with customers at home and abroad based on mutual benefits.

We sincerely look forward to establishing business relationships with customers from all over the world based on mutual benefits.

If you have any further information or suggestion please let us know.

Please do not hesitate to let me know if you have any question or concern.

这里个人建议寄样之前放一份样品评估单SAMPLE EVULATION(类似淘宝售后信息调查表)给客户，让客户打分评价，了解自己样品的水平，哪里需要改进。