
WhatsApp跟进客户节奏
3 条黄金跟进公式,直接复制用
价值跟进(24 小时内,建立信任)
重点:让客户觉得你懂他、能帮他,而非推销产品。
高回复版:Hi Tom, thanks for adding me. I checked your website and saw you mainly import XX models. I can help you compare the 3 best-selling models in your market — do you need that?
专业体现版:Your market prefers 220V/380V, right? If needed, I can send you a spec sheet adjusted for your market.
降低成本版:Before sending quotation, may I confirm your preferred model or capacity? Don’t want to waste your time with wrong specs.
样品跟进(2-5 天,降低决策成本)
用 “可触摸的结果” 勾起兴趣,别直接发资料!
视频诱导版:Tom, I made a sample video for you (60s). Want me to send it here?
竞品对比版:I tested your target model vs two competitors. If you want, I can show you the differences.
痛点直击版:Made a short video showing how we solved the overheating issue in continuous operation — it’s what your market buyers care about. Want to check?
提醒跟进(7-10 天,温和不尴尬)
别问 “Are you there?”,用这 3 句激活沉默客户!
温和提醒版:Tom, just a quick reminder in case my last message was missed. If you need XX solution, I can prepare a quotation.
稀缺锚定版:By the way, our XX model is in stock this month. I can reserve some units for your trial order if needed.
退出型跟进(必回率高):No worries if the timing isn’t right. I’ll stop here and you can message me anytime. Before that: do you prefer email or WhatsApp for future updates?
7 天完整跟进 SOP(直接照做)
Day1:价值跟进(专业轻问询,不推销)
Day2:样品视频预告(先问再发,勾兴趣)
Day3:补充价值(发市场数据 / 对比图)
Day5:轻问询(确认需求,避免错报)
Day7:温和提醒(不冒犯,给前进方向)
Day10:退出型跟进(触发补偿式回复)

