引导国外客户参观工厂的话术有哪些

一般情况下，引导国外客户参观工厂需要用到的话术要根据实际情景来定，本次给大家进行了列举，我们一起来看！

引导国外客户参观工厂的话术有哪些

场景 1：通过邮件 / 电话约定参观时间

A（外贸业务员）：Mr. Smith，我们非常期待带您参观我们的新自动化生产线。请问下周哪几天比较方便？Mr. Smith, we're excited to show you our new automated production line. Which days next week would suit your schedule?

B（客户）：周三下午或周五上午都可以，你们工厂具体地址是？Either Wednesday afternoon or Friday morning works. What's the exact address of your facility?

A：我们的工厂位于苏州工业园区星海街 88 号，建议您周四上午 10 点来访，可以完整观看生产全流程。Our factory is at No.88 Xinghai Street, Suzhou Industrial Park. We recommend Thursday at 10am to observe the full production cycle.

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场景 2：客户到达工厂

A（接待人员）：Welcome to our factory, Mr. Smith! It’s great to finally meet you in person. How was your trip?欢迎来到我们工厂，史密斯先生！终于能和您见面了。您的旅途还顺利吗？

B（客户）：Thank you! The trip was smooth. I really appreciate your warm welcome.谢谢！旅途很顺利。感谢你们的热情接待。

A（接待人员）：We’re delighted to have you here. Before we start the tour, would you like some tea or coffee?我们非常高兴您能到来。在参观开始之前，您想喝点茶还是咖啡？

B（客户）：A cup of coffee would be great, thank you.来一杯咖啡就很好，谢谢。

场景 3：车间现场产线讲解

A（接待人员）：请先佩戴安全帽，我们的工程师张工会全程陪同讲解。Please put on the safety helmet. Our engineer Mr. Zhang will guide the tour.

B（客户）：你们的生产车间有多大面积？目前产能利用率是多少？What's the square footage of your workshop? What's your current capacity utilization rate?

A：总占地 5 万平方米，三班制生产下月产能可达 20 万件。这边请，我们先看原材料质检区。The total area is 50,000 ㎡. With three-shift production, our monthly capacity reaches 200,000 units. This way, let's start with raw material inspection.

A（工程师）：这是我们从德国引进的 2000 吨级伺服冲床，公差控制在 ±0.01mm 以内。This is our 2000-ton servo press imported from Germany, with tolerance controlled within ±0.01mm.

B（客户）：如何确保模具使用寿命？多久校准一次设备？How do you ensure die service life? What's the equipment calibration frequency?

A：采用日本大同特种钢模具，每 5000 冲次进行预防性维护，三坐标测量仪每日校准。We use Daido Special Steel dies from Japan, with preventive maintenance every 5,000 strokes. CMM calibration is done daily.

B：How do you ensure product quality?你们如何保证产品质量？

A：We have strict quality control (QC) procedures at every stage, and we conduct final random inspections before shipment.我们在每个阶段都严格执行质量控制（QC），并在发货前进行随机抽检。

B：That’s reassuring. May I take some photos?这让我很放心。我可以拍几张照片吗？

A：Sure, but please avoid taking pictures of confidential areas.当然可以，但请避免拍摄涉及机密的区域。

场景 4：参观途中设备突发故障

A（主管）：非常抱歉，3 号注塑机出现短暂卡料，技术人员正在处理，预计 15 分钟内恢复。Our apologies, No.3 injection molding machine has a temporary material jam. Technicians are on it, estimated recovery in 15 minutes.

B（客户）：这种情况发生的频率如何？会影响交货周期吗？How often does this occur? Will it affect delivery timelines?

A：这是本月首次发生，备用机组已启动，不会影响贵司订单的准时交付。This is the first occurrence this month. The backup unit is activated, your order delivery won’t be impacted.

场景 5：参观后跟进

工厂代表：That concludes our factory tour. I hope you got a clear understanding of our capabilities.我们的工厂参观到此结束。我希望您对我们的生产能力有了清晰的了解。

客户：Yes, I’m very impressed. I’d like to discuss pricing and minimum order quantity (MOQ).是的，我印象深刻。我想讨论价格和最小起订量（MOQ）。

工厂代表：Of course! Let’s head to the meeting room to go over the details.当然，我们可以去会议室详细讨论。

以上便是引导国外客户参观工厂的话术有哪些的介绍，希望能帮到广大外贸人。