外贸业务员应对客户的话术

一般情况下，外贸业务员应对客户的话术要根据特定情景来，不少朋友分不清场合，用了不适当的用语，反而导致适得其反，本次，小编给大家做了整理，我们来看看高手都是怎么回复客户的？

外贸业务员应对客户的话术

1、客户:价格贵了，有降价吗?

外贸小白:This is last price.我的报价已经是蕞低的了。

外贸高手:

①l can understand that you will feel the price is a bit high before you know our product.

您会觉得我们的报价比之前要贵一些了。我能够理解，

2 As you know the market is so competitive, we won't give you higher price.We look forward to long-term cooperation.如您所知，现在市场竞争这么激烈，我们不会报给您高于市场价的价格，因为我们希望能够长期合作。

③ The market is competitive,l believe no any supplier sells same Quality product the price is cheaper than others.市场竞争这么激烈，我相信同等质量的产品没有供应商报价比我们低。

④Compare with same Quality of product, our price is cheapest.

我们的产品在同样品质的产品里是蕞实惠的。

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2、客户:我们已经有供应商了

外贸小白:Sorry to bother you.抱歉，打扰您了。

外贸高手:

①I know your current have a good supplier for xxx.

我知道您目前有一个不错的供应商。

②We are also good in china, you can regard us as a plan-B suppliers, and now .. ,if you have problem with your current suppliers, you can try to consider us.我们在中国也非常不错，您可以把我们作为备选，目前…，如果您的现有供应商出现问题，您可以考虑我们。

③Many companies now have many alternative suppliers to improve their company's ability to resist risks.现在很多公司都有备选供应商，来加强公司应对危机的能力。

④Now with economic globalization, a multi-channel supply chaincan make your comPany more competitive in the Indonesian market for xxx products.

经济全球化的今天，一个多渠道的供应链可以使责公司的产品在xxx更有竞争力。

3、客户说再考虑一下

外贸小白:Ok，take your time.没问题，您自便。

外贸高手:

①I totally understand your concerns. When it comes to selecting products,it's important to be caution and deliberate as you are.我完全能够理解您的顾虑，我认为选择产品应该和您一样谨慎。

②However,l believe that you are interested in this products,otherwise it won't be taking time to consider it.但我觉得您对产品是很感兴趣的，不然您也不会花时间考虑它。

③ Icompletely understand your thoughts. In factmost of our customers also need some time toconsider before making a purchase. Do youhave any specific concerns, such as the cost ofthe product, the processing, or do you not knowenough about our company?

我完全能理解您的想法，事实上我们大部分客户在购买之前也会需要一些时间来考虑。您是否有什么具体的顾虑，比如产品的成本、加工过程，或者对我们公司的了解还不够?

④i've been in this industry in nearly 6 years now, and l believe lcan offer you more professional advice, provide assistance andhelp you solve any problems. What do you think?我已经在这个行业6年了，相信能给您更多的专业建议，为您提供支持帮您处理问题。您觉得如何?

4、客户说报价太贵了

外贸小白:Sorry,but our prices are really not expensive, you getwhat you pay for. As you know, good things naturally aren'tcheap.抱歉，我们的抱歉并不贵，一分价钱一分货，好东西通常都是不便宜的。

外贸高手:

①lt's true that our prices are not as you expect it, but manycustomers choose us even when they are aware of the higher prices.

我们的定价确实比您的预期稍微高了一些，但很多客户即使知道我们的价格更高，也还是选择了我们。

②Can l know your budget? So we can see if thereare other options that are more suitable for youAt the same time, l would also like to knowwhether your current concern is mainly aboutthe cost-effectiveness of the product, orbecause you don't know enough about ourcompany?

我能否了解一下您的预算?这样我们可以看看是否其他更适合您的方案。同时，我也想了解一下您目前的顾虑主要是产品的成本效益，还是因为对我们公司还不够了解?

③Perhaps we can discuss how we might adjust the scope orterms to better align with your financial expectations?或许我们可以讨论下如何调整范围或者条款，以便更好符合您的预算?

④Our customers find that the overall Quality and lower total costof ownershlp offer greater value in the long run. i'd be glad todiscuss how our product /service can result in savings for youover time.

我们的客户发现，从长远来看，整体质量以及较低的总拥有成苯提供的价值更高，我很乐意讨论我们的产品和服务怎样可以帮您节省时间。

以上便是外贸业务员应对客户的话术的介绍，希望能帮到广大外贸人。